Sep 15, 2011

The Value of Customer Journey Maps: A UX Designer’s Personal Journey

http://www.uxmatters.com/mt/archives/2011/09/the-value-of-customer-journey-maps-a-ux-designers-personal-journey.php

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What Will Define Customer Experience in Banking: Five Trends

https://www.uxdesignagency.com/blog/what-will-define-banking-in-the-future-5-trends-that-will-motivate-you