Sep 15, 2011

The Value of Customer Journey Maps: A UX Designer’s Personal Journey

http://www.uxmatters.com/mt/archives/2011/09/the-value-of-customer-journey-maps-a-ux-designers-personal-journey.php

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5 UX Workshops and When to Use Them: A Cheat Sheet

https://www.nngroup.com/articles/5-ux-workshops/