Jan 23, 2012

User Experience Management: Essential Skills for Leading Effective UX Teams [Paperback]

http://www.amazon.com/User-Experience-Management-Essential-Effective/dp/0123854962/ref=pd_sim_b_5

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What Will Define Customer Experience in Banking: Five Trends

https://www.uxdesignagency.com/blog/what-will-define-banking-in-the-future-5-trends-that-will-motivate-you